Transforming social listening from chatter to problem solving

Sainapse

Download PDF
01

Extracts intent behind tweets and posts, beyond programmed key words and phrases

02

Is omnilingual and understands customers’ language – Spanglish, Denglische or even emoticons

03

Identifies off-topic messages and deflects with appropriate responses / actions, saving support team from wasting effort on irrelevant messages

04

Goes beyond responding; leverages intent & context to derive severity for autonomously triggering problem solving and downstream action

05

Discovers themes from across posts and tweets, optionally relating back to classical communication channels

From rant central to trusted ally – Sainapse transforms your social media journey

Get Sainapse®

Find out how Sainapse delivers impact