Autonomously converts alerts from monitoring systems and messages from users to tickets with appropriate priority, classification and routing

Intelligently auto-heals via calling appropriate scripts/RPA and closing loop

Recommends solutions and KB elements to support agents for escalated tickets and directly to end user for simple ‘how-to’s

Spots emerging themes before they become frequency heavy allowing for preventive action

Has the ability to summarize manuals and KB articles making referencing easier by engineers & agents alike

Identifies names / addresses from data and has ability to blank out contextual identities (PII)

Resides within your firewall on-prem / on-cloud thereby adding no vulnerability relating to security, privacy and residency